Return and Exchange Policy

Effective Date: October 11, 2024

At Diancee, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a straightforward return and exchange policy.

1. Return Eligibility

  • Items must be returned within 30 days of the purchase date.
  • Products must be unworn, undamaged, and in their original packaging, including all tags and certificates of authenticity.

2. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact Us: Reach out to our customer service team at Info@pureradiancee.com or call us at (555) 123-4567 to request a return authorization.

  2. Prepare Your Return: Pack the item securely in its original packaging, including all accessories, documentation, and tags.

  3. Ship the Item: Use a trackable shipping service to send the return to the following address:

    Diancee
    318 Bassel Street
    Kenner, Louisiana, United States

3. Exchanges

If you would like to exchange an item for a different size or style:

  • Please follow the return process outlined above.
  • Once we receive your returned item, we will process the exchange and send you the new item at no additional shipping cost.

4. Refunds

  • Refunds will be issued to the original payment method within 7-10 business days after we receive and process your returned item.
  • Please note that shipping costs are non-refundable.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or full refund, including any applicable shipping fees.

6. Final Sale Items

Certain items may be marked as final sale and are not eligible for returns or exchanges. These items will be clearly indicated on the product page.

7. Customer Support

If you have any questions or need assistance with the return or exchange process, please do not hesitate to contact our customer support team at:

Email: Info@pureradiancee.com
Phone: (555) 123-4567

Thank you for choosing Diancee! We appreciate your business and look forward to serving you again.